How can we help?

Everyone gets 3 free scans to try CarbSight. You don't need an account or a subscription to use them.

• Only successful scans count. If a scan fails, you don't lose one.
• Using your free scans never starts a subscription or any billing.
• The offer is once per device. Deleting and reinstalling the app, or deleting your account, doesn't reset it.

After your third scan, you'll need a subscription to keep scanning.

No. You can scan, subscribe, and restore a purchase without signing up. You'll need an account (Sign in with Apple or email) if you want to use Guardian Review, because it shares meal data with another person.

CarbSight identifies each food and estimates carbs from what it can see, like portion size and food type. Simple, clearly visible foods usually come out more reliably than mixed dishes like casseroles or stews.

Every food and meal shows a confidence level, and you can change any food, portion, or total before saving. Always use your own judgment when dosing.

No. CarbSight helps with carb counting, but it isn't a medical device and doesn't replace advice from your healthcare provider. Work with your diabetes care team on dosing decisions.

If the app offers you a free trial when you subscribe, the trial includes all Pro features. You can switch plans any time from Settings in the app.

Apple handles subscriptions, so you cancel through your iPhone: open the Settings app, tap your name, tap Subscriptions, choose CarbSight, and tap Cancel Subscription. You keep access until the end of the billing period you've paid for.

Guardian Review lets someone scanning a meal (the Primary User) send the estimate to a trusted person (the Guardian), usually a parent or caregiver. The Guardian gets a notification and can approve the estimate or correct it.

The Primary User needs a Pro subscription to invite a Guardian. Guardians don't need a subscription to review meals, and their accounts include 5 scans a month of their own as a backup.

1. Primary User: open Settings → Guardian Review and generate an invite code. Codes expire after a short time, so send it right away.
2. Guardian: install CarbSight, choose the Guardian option, and sign in or create an account.
3. Guardian: enter the invite code. Once you're connected, you'll get notifications whenever a meal is sent for review.

Go to Settings → Account → Delete Account in the app. This permanently removes your account and meal data from our servers.

Have an active subscription? Cancel it through Apple first. Deleting your account doesn't stop Apple's billing. The app will warn you and link you to your subscriptions. If you've already deleted your account, cancel from iPhone Settings → your name → Subscriptions.

Having trouble? Email support@carbsight.app and we'll delete it for you.

Yes. Here's what we store and why:

• Account: your email and sign-in method, if you create an account. With Sign in with Apple, we only get what you choose to share.
• Food photos: sent securely to our server and analyzed with OpenAI's Vision API. OpenAI deletes them within one hour. We keep a copy to power your meal history.
• Meal estimates: carb counts, food names, portions, and confidence scores, linked to your account.
• Subscription: Apple transaction IDs so we know which plan you're on. We never see your payment details.

We don't sell your data or share it with advertisers. The Privacy Policy has the full details.

Make sure you're on the latest version of CarbSight, check your internet connection, and close and reopen the app. Still stuck? Email support@carbsight.app with what happened and your device model, and we'll sort it out.